Job Description

WiscNet is looking for a collaborative, curious, and technically skilled individual to join our team as a Platform Support Technician. If you like helping people, enjoy learning new things, and want to be part of a nonprofit with a meaningful mission, we’d love to meet you. In this role, you’ll build trusted relationships with our members through outstanding technical support, while working closely with colleagues in a supportive, team-based environment. If you bring curiosity and a willingness to learn, we’ll provide training in the technical areas where you want to grow.

We’re proud of our culture: supersmart, conscientious, genuine people work here, and we care about each other a lot. We serve members, not just customers, and the work we do has a real impact on education, research, and communities across Wisconsin. WiscNet is committed to building a diverse and inclusive team, and we welcome applicants from all backgrounds and identities, even if you don’t meet every qualification listed.

Organization Overview

WiscNet was established in 1989 as one of the first statewide education, research, and public service data network associations in the United States. Today, WiscNet is a nonprofit membership association that provides Wisconsin’s research and education platform in support of a vibrant membership community. Our members include the Wisconsin Technical College System, private colleges and universities, libraries and library systems, healthcare facilities, agencies of the State of Wisconsin, city and county governments, and public and private K-12 school districts.

Primary Functions & Responsibilities

Build trusted relationships with members

• Provide high-quality technical assistance, responding promptly and professionally.
• Keep members updated on issues until resolution.
• Collaboratively troubleshoot and problem-solve with an educational focus, sharing knowledge as you learn.
• Work with the team to see issues through to resolution, engaging third-party help when appropriate.
• Provide clear procedural documentation and reports as needed.
• Partner with the Network Operations Center to ensure high-quality monitoring and incident response.
• Maintain member data in WiscNet’s systems.
• Support member-facing applications such as the WiscNet Status Page.

Deliver services with care and collaboration

• Coordinate, configure, and test new and upgraded member network connections.
• Configure and support platform services, including security, data center, and other services provided by WiscNet.
• Provide training and create accessible support materials for members.

Excel in team performance

• Actively participate in special projects for the WiscNet membership.
• Collaborate with colleagues across WiscNet on shared initiatives.
• Support a culture where questions, diverse perspectives, and shared learning are encouraged.

Perform any other functions assigned by supervisors.

Job Qualifications

• Strong member focus and customer service skills.
• Interpersonal skills and team orientation.
• Ability to prioritize and meet deadlines.
• Time and project management skills.
• Strong communication: effective listening, clear writing, and confident speaking.
• Functional and technical skills with attention to detail and accuracy.
• Creative problem-solving skills, with patience and persistence.
• Enjoys learning independently and collaboratively.
• Proactive, solution-focused, and open to collaboration.
• Occasional travel and on-call availability required.
• A degree in information technology or two years of IT experience is preferred; equivalent experience, transferable skills, or demonstrated technical ability will also be considered.

Technical Functions of the Position

Candidates are not expected to have prior experience with every technical function listed. A strong desire to learn and adapt is what matters most. We will provide training and support to help you develop any needed skills.

• Network troubleshooting
• Router, switch, and firewall configuration
• Wide-area and local-area network technologies
• Seven-layer networking model and its application to supporting services
• Routing protocols
• Domain Name System configuration
• Web security support and troubleshooting
• Linux familiarity
• Juniper routing technologies
• Creating and maintaining accurate data
• Impact analysis of planned and unplanned outages
• Fiber technologies

Are You the Right Person?

• You are honest, respectful, and productive with colleagues.
• You like being helpful and feeling needed.
• You are a thoughtful and patient problem solver.
• You believe in relationships, not transactions.
• You are less invested in specific tools than in creative solutions.
• You stay positive and relaxed in the face of challenges.
• You are willing to teach and learn.
• You are reliable, punctual, and consistent.
• You contribute to a healthy, supportive, and positive work environment.

Why WiscNet?

• We offer excellent benefits and a meaningful mission.
• The work we do has a real impact on real people.
• The people we serve are our members, not just customers—and we love them.
• Supersmart, conscientious, genuine people work here. We care about each other—a lot.
• We’re dedicated and work hard, but we also strive for healthy work/life balance.
• Work is primarily on-site, because we believe the best collaboration—even the “water cooler” stuff—happens face-to-face

WiscNet is committed to building a diverse and inclusive team. We welcome applicants from all backgrounds and identities, and encourage women, people of color, LGBTQIA+ individuals, veterans, and people with disabilities to apply—even if you don’t meet every qualification listed.

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